Shop - frequently asked questions
Want to know more about Provenir meat and our online store?
We strive to consider the environment in every aspect of our business, from working with regenerative farmers, through to the delivery of our product.
We have put much research and consideration into the best packaging currently available for Provenir meat. The number one consideration is for food safety and providing a wholesome food product. While further consideration has been had from the perspective of environmental sustainability of the raw packaging material, post consumer disposal (recyclability or composability) and also the impact packaging can have to reduce food waste.
That’s why we pack our meats using Plantic trays, and where possible we use ‘skin-pack’ packaging, which significantly increases the shelf life of the meat. We also use MAP and cryovac packaging, dependant on the cut of meat.
Plantic trays are not only recyclable, they are also made from layers of renewable corn-starch material and recycled post-consumer PET content. The trays can be washed and recycled in your curb-side recycling bin, while the film can either be left attached to the tray and put in curb-side recycling, or be washed and recycled at a REDcycle bin at one of the participating supermarkets.
Where possible we are looking to reduce our packaging and move to non plastic products, however availability of these products is limited or not 100% suitable from a food safety and shelf life / reducing food waste perspective.
We believe we have found the best packaging solution currently available but are always willing to do better if possible. If you have any suggestion of how we could provide a safe food product with good shelf life and reduce our use of plastic we would love to hear from you!
The thermo-insulated bag and cardboard box used for home delivery can both be recycled.
All of your meat will arrive fresh, it has never been frozen. Each package will have it’s own best before date to consume by if fresh.
If you want to freeze the meat do so as soon as possible. Then, defrost in the fridge overnight, once defrosted cook and consume immediately.
Everything we do at Provenir is focused on minimising animal stress and maximising meat quality – which includes our hanging technique.
We have designed our units to enable the tender stretch method of hanging (hanging an entire half carcase from the hip joint rather than quartering the carcase and hanging from the achilles and rib cage respectively)
This technique maintains the natural form of the carcase and has been shown (by MLA research) to minimises cold shortening and maximises meat tenderness. Utilising this method of hanging means that we can achieve maximum tenderness in a shorter period of time. On average, we hang the carcase for five days and in doing so achieve outstanding taste and tenderness.
We are currently offering delivery throughout metro Melbourne and many regional locations in Victoria.
We soon hope to open up to delivery in Sydney, regional NSW and more locations around Australia. If you would like us to ship to your location, please register your interest with us via our contact page.
Shipping fees are based on delivery area, starting at $15 and up to $35.
When you enter your delivery postcode into the checkout the delivery fee will automatically update so you can see this cost prior to checkout.
We charge the cost of shipping as we believe it is the most transparent way to price our product. We live in a big country and the simple fact is that cold-chain shipping comes at a cost. We do not profit from our shipping fees, we only pass this cost on to the consumer.
Ps: It’s no secret that companies that don’t charge shipping build the cost into their products. When cost of shipping is built into the product it does not serve the buyer or customer, as the more you purchase the greater amount of hidden shipping fees you pay. We would much rather be transparent, honest with you and fair.
If you would like you can let us know your preferences of cuts in each category, however we can not fully customise your Packs. The reason for this is that Provenir is a full-body butchery, meaning we do not bring packaged meat into our butchery. We process whole carcasses of beef and for this reason we need to sell all cuts, so nothing goes to waste.
We believe this is the most sustainable and ethical way to eat.
Please get in touch via our contact page and let us know how we can help.
Each pack of meat will display an individual best before date.
Best before dates vary depending on the cut of beef, packaging type and the time your meat pack takes to be delivered fresh from our butchery to your home.
The following can be used as a guide to understand how long the meat will last fresh upon delivery.
Steak – 26 days
Artisan cuts – 19 days
Roasts – 12 days
Stir-fry strips and Kebabs – 7 days
Mince beef – 7 days
Sausages – 6 days
Hamburgers – 6 days