I have placed an order, where is my pack?
Once your order has been submitted, our butchers will cut and pack your order in Avalon(VIC) before sending out your order to our cold chain logistics partner, Be Cool Couriers.
You will receive an email when your order is on its way, this email will also contain the expected delivery date.
The night before your delivery arrives, you will receive a text message from our Be Cool Couriers courier company with the expected delivery time. You will receive a second text once your pack has been safely delivered.
I have contacted support but have not heard back?
If you contacted us via the contact form, we have received your message and will get back to you. We are a small team, so please be patient; we aim to respind within 2 hours of office hours. In high demand times, this can take a little longer.
Our office hours are between 7:00 am and 2:00 pm
I paid by Apple Pay. When is my delivery arriving?
When a customer pays by Apple Pay, we cannot capture the delivery date. Once your order has been received, we will allocate a delivery date, and you will be notified via email.
Why is Provenir a better choice?
Provenir is better for the livestock, the farmers and consumers.
Our on-farm processing removes the need for livestock to experience the stress associated with transportation to an abattoir.
The final days are the most critical in ensuring that the quality of meat is maximised and the welfare maintained. While mobile on-farm processing is at the heart of our operation, it is not the only reason our meat is better.
We partner with farmers practising high welfare, regenerative farming to produce top-quality, grass-finished cattle. The meat is processed in our artisan butchery, utilising a combination of traditional butchery and advanced techniques of chilling and hanging to maximize quality. Our process respects the animal’s life and values the meat’s quality throughout the process.
What is artisan butchery?
Artisan butchery is the time-honoured care, skill and craftsmanship of the butcher to value the whole beast. Bringing artisan butchery into the modern context we utilise technology to incorporate proven techniques including multi-staged chilling and advanced hanging methods to maximise yield and tenderness. At Provenir we see artisan butchery as a perfect balance of traditional skills and modern technology, working together to produce exceptional quality meat and a range of cuts that you wont find in the supermarkets.
Doesn’t on-farm processing already happen?
Yes, and no. Our on-farm processing is undertaken in a commercially licensed abattoir and butchery, enabling the meat to be sold.
Our commercial operation should not be confused with mobile (or farm) butchers, which is the on-farm slaughter and butchering of a farmer’s livestock for their personal consumption. Depending on state-based regulations, this meat must not leave the property, and cannot be legally sold or even given away.
Typically, on-farm processing is undertaken by the farmer or by a professional ‘on-farm butcher’, who is skilled at both the slaughter and butchery of the livestock. The ‘on-farm butcher’ will conduct the slaughter on-farm and supply a mobile cool room to hang the carcass before returning later to undertake the butchery, packaging and supply of the meat to the farmer or landholder for their freezer. This process is great for animal welfare and the livestock owner, farmer and his or her family, but unless you receive an invitation to the dinner table, this meat cannot be legally obtained off property, whether as a gift or for sale.
Provenir will conduct on-farm processing in our commercially licensed abattoir, just like currently fixed abattoirs; our difference is that we are mobile and, therefore able to process on-farm.
Is Provenir meat ethical?
We all have our own ethics, and the founders of Provenir respect that what may be ethical for us may not be ethical for you. We acknowledge that your definition may be different from ours. We refer to ethical meat as we believe that meat can be eaten ethically when the animals welfare is central to the processing of that animal. We also believe in full transparency and providing you with the whole story of how our meat is produced. We hope that by providing this information, you can make an informed decision as to whether you feel Provenir meat is right for you.
Further, the founders of Provenir believe that if we are going to eat meat, we should respect the animal’s life to the very end, never compromising animal welfare. We believe that the only way to achieve this is through mobile on-farm processing. We also believe that honouring the animal’s life by valuing the meat and eating mindfully fits within our ethics; everything else is a compromise.
Are you a farm, an abattoir or a butcher shop?
At the heart of Provenir’s business is our mobile on-farm abattoir; however, we know that to produce exceptional meat, the process begins on the farm and continues through into the butchery.
Provenir is not a farm, rather, we partner with select passionate farmers who meet our high-welfare farming criteria and regenerative farming practices. Provenir purchases the stock from our partner farmers at the point of processing.
We own our butchery, and our artisan butchers utilise traditional techniques and modern technology to maximise yield, taste and tenderness to produce exceptional quality meat.
We deliver direct to you through our online store and also partner with retailers, food manufacturers and restaurants that value true provenance, high welfare and exceptional meat quality.
Do the animals get transported?
Provenir’s business model removes the need for animals to be transported prior to processing. And in the vast majority of cases, the animals have never been transported. However, some of our farmer partners have several farms that requires the animals to be transferred from one farm to another as environmental conditions dictate. We request that livestock have not been transported for a minimum of two weeks before processing. This ensures the livestock are calm and have adjusted to their new environment following any transportation. We also require that herds are not mixed prior to processing, as cattle have a hierarchical social structure and mixing herds causes prolonged stress through re-establishing the social structure which can take months.
Most of our farmers have their farm breeding programs, and the livestock processed by Provenir will have lived their whole life on the same farm where they were born and raised stress-free within their herd.
As we are all about transparency and provenance, you can read about the practices of our farming partners, which will include details of whether they supply Provenir with stock that has been transported during their life or where they were born and raised on-farm.
What is the best before dates for our meat?
Best-before dates vary depending on the cut of beef, packaging type and the time your meat pack takes to be delivered fresh from our butchery to your home.
The following can be used as a guide to understanding how long the meat will last fresh upon delivery.
Steaks – 21 days
Artisan cuts – 21 days
Roasts – 15 days
Stir-fry strips and Kebabs – 21 days
Mince beef – 21 days
Sausages – 21 days
Hamburgers – 21 days
Offal (frozen) – 6 months – after thawing – 3 days
What is in your sausages & hamburgers?
Sausages – Spicy Beef and Beetroot
Ingredients: Beef 82%, Beetroot, Garlic, Chilli Salt, Pepper, Parsley, natural hog casings.
Sausages – Beef
Ingredients: Beef 87%, Water, Salt, Pepper, Parsley, natural hog casings.
Sausages – Beef & Herb
Ingredients: Beef 84%, Water, Garlic, Salt, Pepper, Paprika, Parsley, Sage, Rosemary, natural hog casings.
Hamburgers
Ingredients: Beef 87%, Water, Salt, Pepper, Paprika, Parsley
Is the meat fresh or frozen?
We provide a range of fresh and frozen meat.
Beef : Our beef range is supplied fresh and has never been frozen.
Offal : Our offal range is supplied frozen
Pork : Bundarra Pork is supplied frozen
Venison : Discovered WildFoods is supplied frozen
Wild Boar : Discovered WildFoods is supplied frozen
Charcuterie : Bundarra Charcuterie is supplied fresh
Pies : Wonder Pies and Wild Pies are supplied frozen
Each package will have its own best-before date to consume if fresh.
If you want to freeze the meat, do so as soon as possible. Then, defrost in the fridge overnight; cook and consume immediately.
How long is the meat aged?
Everything we do at Provenir focuses on minimising animal stress and maximising meat quality, including our hanging technique.
We have designed our units to enable the tender stretch method of hanging (hanging an entire half carcase from the hip joint rather than quartering the carcase and hanging from the achilles and rib cage respectively)
This technique maintains the natural form of the carcase and has been shown (by MLA research) to minimise cold shortening and maximise meat tenderness. Utilising this method of hanging means that we can achieve maximum tenderness in a shorter period of time. On average, we hang the carcase for five days and, in doing so, achieve outstanding taste and tenderness.
How much are the shipping fees?
We currently offer delivery throughout ACT, NSW, Queensland, Tasmania and Victoria. Visit our delivery information page to see if we deliver to your area and costs.
Is the packaging environmentally friendly?
We strive to consider the environment in every aspect of our business, from working with regenerative farmers to the delivery of our products.
We have put much research and consideration into the best packaging currently available for Provenir meat. The number one consideration is food safety and providing a wholesome food product. While further consideration has been given from the perspective of environmental sustainability of the raw packaging material, post-consumer disposal (recyclability or composability) and also the impact packaging can have on reducing food waste.
That’s why we pack our meats using Plantic trays, and where possible, we use ‘skin-pack’ packaging, which significantly increases the shelf life of the meat. We also use cryovac packaging, depending on the cut of meat.
Plastic trays are not only recyclable, but they are also made from layers of renewable corn-starch material and recycled post-consumer PET content. The trays can be washed and recycled in your curb-side recycling bin, while the film can either be left attached to the tray and put in curb-side recycling.
Where possible, we are looking to reduce our packaging and move to non-plastic products, however, the availability of these products is limited or not 100% suitable from a food safety and shelf life / reducing food waste perspective.
We believe we have found the best packaging solution currently available but are always willing to do better if possible. If you have any suggestions of how we could provide a safe food product with good shelf life and reduce our use of plastic, we would love to hear from you.
Can beef be refrozen?
It is safe to refreeze beef, or any frozen food that has been defrosted in a refrigerator running at 5°C or below. However, the quality may be slightly compromised as the cells break down and the food can become watery.
Alternatively, you can cook the defrosted food, divide it into small portions, and refreeze it once it has stopped steaming.
Once the packaging has been opened, how long will the meat last in the fridge?
Once you open the packaging, the meat should be consumed within 24hrs as long as it is stored in a refrigerator running at 5°C or below.
Not-So-Frequently Asked Questions
Provenir is all about transparency, but we also respect that there are some details you may not want to read as you scroll. The following questions are sometimes hard to ask, but we understand many of you want to know the full details.
We offer our not-so-frequently asked questions to those who want to know more as we believe the answers are important to know the whole story.
Can the slaughter of livestock be humane?
Yes, we believe that with correct methods, the slaughter of animals can be humane. We define ‘humane slaughter’ as death without pain, suffering or distress. The animal is instantly rendered unconscious by stunning, followed by rapid death. For cattle, this is done through bleed out, without regaining consciousness.
To ensure ‘humane slaughter’ a high level of skill is required by the operator in animal handling, correct application of stunning and killing method with well-maintained equipment. The RSPCA holds a position on the humane slaughter which can be read here.
How is the animal stunned or rendered unconscious?
Cattle and sheep are stunned with a physical impact to the head utilising a captive bolt gun. This impact instantly renders the livestock unconscious and they feel no pain. Whilst not meeting religious stunning requirements, captive bolt is recognised as the most effective and accurate method for stunning cattle.
Where does the waste go?
Provenir does not consider any part of processing livestock as ‘waste’. Rather, we see it as a resource. The gut content can be converted into a bio-fertiliser, which is a fermented product made from the paunch (gut content). The final product is a solution which can be used as a substitute for expensive chemical and biological fertilisers to nourish, regenerate and activate life in soils. Not all farmers have the capability of utilising the “waste” – in which case we remove this portion of the animal and take it to the nearest renderer
Does Provenir allow hormone addition?
Like humans, all cattle have their own naturally produced hormones. To accelerate growth (and profitability) it is possible to inject cattle with additional hormones. This practice is referred to as HGP or Hormone Growth Promotant. Provenir strictly forbids any additional hormone treatment to be used and all the cattle must be declared as HGP-free.
Does Provenir allow vaccines?
Since COVID there has been significant scrutiny of vaccines. One of the core focuses of Provenir is animal welfare, which includes animal health. Provenir allows the vaccination of calves with “5 in 1”, or “7 in 1” vaccines to protect against preventable diseases. These vaccines have been approved by the TGA after vigorous testing. They have been in use for over 40 years. Their are also new vaccines that have not been fully tested such as mRNA vaccines. Until full scientific data is available, to assure the proven safety to the food chain, Provenir will not permit their use for animals processed by us.
Is Provenir organic?
Yes and No. The term “organic” can be used in Australia with out being certified, but the term “certified organic” can not be used without being certified by a third party auditing system. Provenir’s farmer partners meet most of the requirements of certified organic but have not undergone the certification process (and cost). Likewise, Provenir’s process would meet the organic standards requirements but we have not undergone the certification process. Whilst we could legitimalnly refer to our product and process as organic, we refrain from using this term due to the confusion it could create in regards to “certified organic” – which we are not.
