At Provenir we stand behind our product quality, and we work hard to deliver exactly what you ordered in excellent condition on time.
We are human and in rare instances mistakes can be made, please contact us via our contact form if your delivery does not match your order.
Provenir.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
When shopping on our online store please select your items carefully. We sell fresh/perishable products, therefore we are unable to accept physical returns in part or in full for orders.
If you are not completely satisfied with your order and wish to request a refund in part or in full for your order, please notify us via our refund request page within 7 days of purchase.
If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased.
Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment.
Shipping costs are not refundable.
Gift Certificates or Vouchers are not redeemable for cash.
All refunds are made at the discretion of Provenir.com.au.