Doesn’t on-farm processing already happen?
Yes, and no. Our on-farm processing is undertaken in a commercially licensed abattoir and butchery, enabling the meat to be sold. Our commercial operation should not be confused with mobile (or farm) butchers, which is the on-farm slaughter and butchering of a farmer’s livestock for their personal consumption.
What is artisan butchery?
Artisan butchery is the time-honoured care, skill and craftsmanship of the butcher to value the whole beast. Bringing artisan butchery into the modern context we utilise technology to incorporate proven techniques including multi-staged chilling and advanced hanging methods to maximise yield and tenderness.
Why is Provenir a better choice?
Provenir is better for the livestock, the farmers and consumers. Our on-farm processing removes the need for livestock to experience the stress associated with transportation to an abattoir. We partner with farmers practising high welfare, regenerative farming to produce top-quality, grass-finished cattle. The meat is processed in our artisan butchery, utilising a combination of traditional […]
I paid by Apple Pay. When is my delivery arriving?
When a customer pays by Apple Pay, we cannot capture the delivery date. Once your order has been received, we will allocate a delivery date, and you will be notified via email.
I have contacted support but have not heard back?
If you contacted us via the contact form, we have received your message and will get back to you. We are a small team, so please be patient; we aim to respond within 2 hours of office hours. Our office hours are between 7:00 am and 2:00 pm.
I have placed an order, where is my pack?
Once your order has been submitted, our butchers will cut and pack your order in Avalon (VIC) before sending out your order to our cold chain logistics partner, Be Cool Couriers. You will receive an email when your order is on its way, this email will also contain the expected delivery date. The night before […]
How do I change my subscription?
You can modify your subscription items, frequency, and delivery address from your My Account page at any time before your next renewal date.
Can I skip or pause my subscription?
Yes! You can skip, pause, or cancel your subscription at any time from your My Account page.
How does the bonus product work?
Well, we reckon our subscription customers should be rewarded for the trust that they place in us to provide their food. So, depending on the value of the subscription you choose – we will give you additional product . . . FOR FREE. It’s that simple. Subscription between $150 – $200: receive bonus product to […]
What is a meat box subscription?
A meat box subscription is a recurring delivery of carefully selected, ethically sourced meat – cut, packed, and delivered straight to your door. You choose either one of our curated boxes or you make your own customised box. On check out – select the frequency you require – every 2, 4 or 6 weeks. It’s […]
Does Provenir use hormones, vaccines or organic certification?
No added hormones, no herd antibiotics, ever. Our cattle are grass-fed and grass-finished. We’re not currently organic-certified, but our practices exceed most certified standards.
Are Provenir meats fresh or frozen?
Snap-frozen immediately after processing and dry-aging — locking in tenderness and flavour. Defrost in your fridge overnight before cooking.
What are the best before dates for different cuts?
All cuts arrive frozen and last 12 months in the freezer. Once thawed in the fridge, use within 3 days. Detailed dates are printed on every vacuum-sealed pack.
Does Provenir transport animals before processing?
Never. Our mobile processing unit visits the animal on its home paddock, eliminating live transport entirely and reducing stress to its absolute lowest.
Isn’t on-farm processing already done elsewhere?
No — Provenir’s mobile abattoir is the only operation of its kind in Australia. Other ‘paddock-to-plate’ brands still rely on conventional abattoirs, which means live transport and saleyards.
What is artisan butchery, and why does Provenir use it?
Artisan butchery is the traditional craft of breaking down a whole carcass by hand, maximising yield, flavour, and the variety of cuts available. Our master butchers age, cut, and pack every order by hand.
What makes Provenir a ‘better’ choice?
We are Australia’s only on-farm processed beef operation — meaning no saleyards, no live transport, and the lowest possible stress for our animals. The result is restaurant-quality, fully traceable, grass-fed beef.
If I pay with Apple Pay, when is my delivery scheduled?
All payment methods follow the same delivery schedule. You’ll receive a confirmation email within minutes of order placement and dispatch tracking the night before delivery.
Why haven’t I heard back from support yet?
Our customer care team responds within one business day. Check your spam folder, and feel free to email us again if you haven’t heard from us — we’re here Mon–Fri, 9am–5pm AEST.
Once I’ve placed an order when will it arrive?
After your order is processed in Avalon (VIC), it is sent via local Couriers. You’ll get an email when it’s on the way, and tracks the night before with an estimated time, and same-day delivery.
